Return Policy

Vivaswan Agro Pharma Pvt Ltd values your satisfaction and strives to provide high-quality fish feed products. If you are not entirely satisfied with your purchase, we are here to help. Please review our return policy carefully before making a request.

Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 2 days from the date of delivery.
  • Returns are applicable only for products that are defective, damaged during transit, or incorrectly delivered.

Non-Returnable Items

  • Opened or partially used products.
  • Products damaged due to improper storage or handling by the customer.
  • Items purchased under clearance sales, promotional discounts, or special offers.

Return Process

To initiate a return, please follow these steps:

  1. Submit a Request: Contact our customer support at vivaswanagro1@gmail.com within 2 days of delivery, providing your order details and reason for return.
  2. Verification: Our team will review your request and may ask for supporting images or videos to assess the issue.
  3. Approval & Pickup: If approved, we will arrange for a return pickup or request you to ship the product back. The return shipping cost may be covered by us in case of defective or incorrect items.
  4. Inspection & Refund: Once received, the product will be inspected. If eligible, we will initiate a refund or replacement as per your preference.

Refund Policy

  • Refunds will be processed to the original payment method within 7 business days after approval.
  • Shipping charges (if applicable) are non-refundable.
  • In case of COD orders, refunds will be issued via bank transfer

Replacement Policy

  • If you opt for a replacement, the new product will be shipped within 7 business days after return approval.
  • Replacement is subject to stock availability. If unavailable, we will process a refund instead.

Damaged or Incorrect Products

If you receive a damaged or incorrect product, notify us immediately with supporting images/videos. We will prioritize your return and arrange a quick resolution.

Contact Us

For any return-related queries, contact us at:
📧 vivaswanagro1@gmail.com | 📞 +91 9893094794